Structure and Administration

The GPRP is administered by Rossborough Financial on the Zurich Assurance Limited (ZAL) platform which provides access to a broad range of investment funds managed by Threadneedle Asset Management and other fund managers.

ZAL has developed an extremely efficient and robust web-based pension administration platform and now administers over 6,000 occupational pension plans in the UK, many of which are leading UK companies and was recently appointed by the Royal Mail to administer its new defined contribution plan.

Article 131CA (under which the GPRP is approved) requires that the members' pension funds are held by a Jersey trust company, this function will be performed by Boal & Co Pensions (Jersey) Limited, a managed Trust company in Jersey.   Rossborough Financial, ZAL and Boal & Co Pensions (Jersey) Limited  will assume all the responsibilities and function associated with managing and maintaining the plan on behalf of the members and that the sponsoring Employer will not have any liability or responsibility to its staff in respect of their benefits under the GPRP.

Simplified Application Process

Rossborough Financial have worked hard to keep the process of setting up and members joining a GPRP as simple as possible for both the Employer and the Employees.

There is no application or set up documents to be completed by the Employer. All that is required is confirmation that the Employer wishes to establish a GPRP together with a direct debit mandate to enable ZAL to collect the contributions directly from the Employer and a simple service level agreement confirming contribution collection dates etc.

Members are required to complete a single application form confirming the basis on which they wish to join the GPRP signed by both the Member and the sponsoring Employer.

To keep paperwork to a minimum and ease the application process, Rossborough Financial has also agreed with the Comptroller of Income Tax that we can complete and submit the RTS Establishment Certificate to the Comptroller on behalf of the Member.

Please follow the links below for more information on The Rossborough GPRP.

Member Information and Control
Investment Funds
Monitoring Investment Performance
Security and Flexibility
Communication with Members
Plan Charges

Contact us

Rossborough Financial Services Limited



Phone: 01534 502000
Fax: 01534 502099

2nd Floor, Dialogue House,
2-6 Anley Street, 
St. Helier,
Jersey, JE2 3QE

Phone: 01481 241534
Fax: 01481 241535

PO Box 127, Rossborough House
Bulwer Avenue, St Sampsons
Guernsey GY1 3HG


Meet the team

Meet the Rossborough Financial team and get in touch.
Meet the team page

How to Complain

We are committed to providing you with a first class service but we recognise that there may be an occasion when you feel we may not have done this and wish to make a complaint*.

Please write to the appropriate undernoted company:

  • The Managing Director, Rossborough Financial Services Limited, Dialogue House, 2-6 Anley Street, St Helier, Jersey JE2 3QE
  • The Managing Director, Rossborough Financial Services Limited , PO Box 127, Rossborough House, Bulwer Avenue St Sampson, Guernsey GY1 3HG
  • Or telephone:
  • Jersey (01534) 502000
  • Guernsey (01481) 241669

Or email or the person with whom you have been dealing and we will acknowledge your letter/email within 24 hours and provide a further response within 10 working days.

* Please note that you must utilise the Rossborough complaints procedure before you can approach the Ombudsman.

Financial Services Ombudsman

If your complaint is not resolved to your satisfaction you may be able to refer the matter to a Financial Services Ombudsman

  • Jersey - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at or through the website at . Telephone 01534 748610.
  • Guernsey (including Alderney & Sark) - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at  or through the website at . Telephone 01481 722218.

You can download this procedure in PDF form here.