Contact us
Rossborough Financial Services Limited
Email: enquiries@rfsl.co.uk
Jersey
Phone: 01534 502000
Fax: 01534 502099
2nd Floor, Dialogue House,
2-6 Anley Street, St. Helier,
Jersey, JE2 3QE
Phone: 01481 241534
Fax: 01481 241535
PO Box 127, Rossborough House
Bulwer Avenue, St Sampsons
Guernsey GY1 3HG
How to Complain
We are committed to
providing you with a first class service but we recognise that
there may be an occasion when you feel we may not have done this
and wish to make a complaint*.
Please write to the appropriate undernoted company:
- The Managing Director, Rossborough Financial Services
Limited, Dialogue House, 2-6 Anley Street, St Helier, Jersey JE2
3QE
- The Managing Director, Rossborough Financial Services
Limited , PO Box 127, Rossborough House, Bulwer Avenue St Sampson,
Guernsey GY1 3HG
- Or telephone:
Or email scsaplar@rfsl.co.uk
or the person with whom you have been dealing and we
will acknowledge your letter/email within 24 hours and provide a
further response within 10 working days.
* Please note that you must utilise the Rossborough
complaints procedure before you can approach the
Ombudsman.
Financial Services Ombudsman
If your complaint is not resolved to your satisfaction you may
be able to refer the matter to a Financial Services Ombudsman
- Jersey - The Channel Island Financial Services
Ombudsman service is available for consumers, microenterprises and
certain Channel Island Charities. You can contact the Ombudsman
office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org
or through the website at www.ci-fo.org
. Telephone 01534 748610.
- Guernsey (including Alderney & Sark) - The
Channel Island Financial Services Ombudsman service is available
for consumers, microenterprises and certain Channel Island
Charities. You can contact the Ombudsman office at PO Box 114, JE4
9QG, by email at complaints@ci-fo.org
or through the website at www.ci-fo.org
. Telephone 01481 722218.
You can download this procedure in PDF form
here.
