Contact us
Rossborough Financial Services Limited
Email: enquiries@rfsl.co.uk
Jersey
Phone: 01534 502000
Fax: 01534 502099
PO Box 332, 41 La Motte Street
St Helier, Jersey JE4 9YA
Guernsey
Phone: 01481 241534
Fax: 01481 241535
PO Box 127, Rossborough House
Bulwer Avenue, St Sampsons
Guernsey GY1 3HG
How to Complain
We are committed to
providing you with a first class service but we recognise that
there may be an occasion when you feel we may not have done this
and wish to make a complaint*.
Please write to the appropriate undernoted company:
- The Managing Director, Rossborough Financial Services
Limited, PO Box 332, 41 La Motte Street, St Helier, Jersey JE4
9YA
- The Managing Director, Rossborough Financial Services
Limited , PO Box 127, Rossborough House, Bulwer Avenue St Sampson,
Guernsey GY1 3HG
- Or telephone:
Or email cguillaume@rfsl.co.uk
or the person with whom you have been dealing and we will
acknowledge your letter/email within 24 hours and provide a further
response within 10 working days.
* Please note that you must utilise the Rossborough
complaints procedure before you can approach the
Ombudsman.
Financial Services Ombudsman
If your complaint is not resolved to your satisfaction you may
be able to refer the matter to a Financial Services Ombudsman
- Jersey - The Channel Island Financial Services
Ombudsman service is available for consumers, microenterprises and
certain Channel Island Charities. You can contact the Ombudsman
office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org
or through the website at www.ci-fo.org
. Telephone 01534 748610.
- Guernsey (including Alderney & Sark) - The
Channel Island Financial Services Ombudsman service is available
for consumers, microenterprises and certain Channel Island
Charities. You can contact the Ombudsman office at PO Box 114, JE4
9QG, by email at complaints@ci-fo.org
or through the website at www.ci-fo.org
. Telephone 01481 722218.
You can download this procedure in PDF form
here.
