How to complain

We are committed to providing you with a first class service but we recognise that there may be an occasion when you feel we may not have done this and wish to make a complaint*.

Please write to us at either our Jersey or Guernsey address below:

  • The Managing Director, Rossborough Financial Services Limited, PO Box 332, 41 La Motte Street, St Helier, Jersey JE4 9YA
  • The Managing Director, Rossborough Financial Services Limited , PO Box 127, Rossborough House, Bulwer Avenue St Sampson, Guernsey GY1 3HG

Or telephone:

  • Jersey (01534) 500662
  • Guernsey (01481) 241669

Or email cguillaume@rfsl.co.uk or the person with whom you have been dealing and we will acknowledge your letter/email within 5 working days and endeavour to provide a further written response within 10 working days.

* Please note that you must utilise the Rossborough complaints procedure before you can approach the Ombudsman.

Financial Services Ombudsman

If your complaint is not resolved to your satisfaction you may be able to refer the matter to a Financial Services Ombudsman

  • Jersey - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.orgor through the website at www.ci-fo.org . Telephone 01534 748610.
  • Guernsey (including Alderney & Sark) - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org  or through the website at www.ci-fo.org . Telephone 01481 722218.

You can download this procedure in PDF form here.

Contact us

Rossborough Financial Services Limited

Email: enquiries@rfsl.co.uk

Jersey

Phone: 01534 500662
Fax: 01534 732262

PO Box 332, 41 La Motte Street
St Helier, Jersey JE4 9YA

Guernsey

Phone: 01481 241534
Fax: 01481 241535

PO Box 127, Rossborough House
Bulwer Avenue, St Sampsons 
Guernsey GY1 3HG

Meet the team

Meet the Rossborough Financial team and get in touch.
Meet the team page

Current Vacancies

Current Jersey Vacancies

There are no current vacancies