Group Permanent Health Insurance (PHI)

Group PHI or Income Protection as it is sometimes known is an insurance policy issued to an Employer providing long term sick pay cover for Employees.

Most of us rely on our salary payments to fund our current lifestyle, pay the mortgage, school fees, buy food for the family etc. Your ability to earn an income is one of the most valuable assets that you have.

Group PHI enables an Employer to provide long term insurance should one of their Employees become unable to work long term through illness or accident.

Cover is usually arranged with a "waiting period" at the start of any sick leave of at least 13 weeks so the insurance is only designed to cover serious long term sickness not just a few days off here and there. For larger schemes a longer waiting period of 26 weeks or even 52 weeks may be appropriate. The premiums reduce for longer waiting periods.

Every claim is assessed by the insurer based on medical evidence provided by the member's doctor. Once a claim is admitted, benefits are payable to the Employer who passes these on to the member via payroll. Usual payroll deductions such as Social Security and ITIS or ETI still apply.

A Group PHI scheme can also cover the Employer's pension contributions and Employers Social Security contributions for the duration of a claim.

All claims in payment will be subject to ongoing medical review. A claim stops when the member has recovered sufficiently to return to work, reached retirement age or dies.

Rossborough Financial have long experience of dealing with Group PHI schemes in the Channel Islands and can recommend a benefit structure suitable to your business. We remain involved with all claims on our policies liaising with the insurers on behalf of the Employer and the Employee to ensure that the process is as smooth as possible.

Contact us to discuss your requirements for Employees in your organisation.

Contact us

Rossborough Financial Services Limited

Email: enquiries@rfsl.co.uk

Jersey

Phone: 01534 500662
Fax: 01534 732262

PO Box 332, 41 La Motte Street
St Helier, Jersey JE4 9YA

Guernsey

Phone: 01481 241534
Fax: 01481 241535

PO Box 127, Rossborough House
Bulwer Avenue, St Sampsons 
Guernsey GY1 3HG

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How to Complain

We are committed to providing you with a first class service but we recognise that there may be an occasion when you feel we may not have done this and wish to make a complaint*.

Please write to the appropriate undernoted company:

  • The Managing Director, Rossborough Financial Services Limited, PO Box 332, 41 La Motte Street, St Helier, Jersey JE4 9YA
  • The Managing Director, Rossborough Financial Services Limited , PO Box 127, Rossborough House, Bulwer Avenue St Sampson, Guernsey GY1 3HG
  • Or telephone:
  • Jersey (01534) 500662
  • Guernsey (01481) 241669
Or emailcguillaume@rfsl.co.uk or the person with whom you have been dealing and we will acknowledge your letter/email within 24 hours and provide a further response within 10 working days.

* Please note that you must utilise the Rossborough complaints procedure before you can approach the Ombudsman.

Financial Services Ombudsman

If your complaint is not resolved to your satisfaction you may be able to refer the matter to a Financial Services Ombudsman

  • Jersey - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org or through the website at www.ci-fo.org . Telephone 01534 748610.
  • Guernsey (including Alderney & Sark) - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org  or through the website at www.ci-fo.org . Telephone 01481 722218.

You can download this procedure in PDF form here.